Lead Engineer, Ecommerce Support - Remote
Company: Conn's HomePlus
Location: Irvine
Posted on: May 14, 2022
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Job Description:
Job DescriptionYou may not know Conn's HomePlus, but you
should.We recently posted our 3 strongest quarters in our 130+ year
history and with our new CEO, Chandra Holt, we have big plans for
growth. We are a specialty retailer of home goods, including
furniture, appliances and consumer electronics, with a mission to
elevate home life to home love. With more than 150 stores across 15
states and online at Conns.Com, our over 4,500 employees strive to
help all customers create a home they love through access to
high-quality products, next-day delivery and personalized
financing. Overview: The Lead Engineer, eCommerce Support will be
responsible for site monitoring and bugfixes. This role will need
to interact with Technical Leads, QA, IT, UX, Creative, and retail
teams to ensure to site reliability and monitoring. Key Duties &
Responsibilities: The Lead Engineer, eCommerce Support's
responsibilities include, but are not limited to: Accountable for
the team software development process: direct and motivate the
development team; coordinate technical implementation efforts,
ensuring that this fits with strategy, agreed specifications and
guiding principles. Identify and escalate any skills gaps as
necessary. Manage team members performance and development,
conducting 1-to-1 coaching and career conversations and performance
reviews. Monitor website, logs, schedule jobs and content updates
to ensure not breaking any functionality Coordinate with Ops,
Merchandizing, Marketing, Support Business units to resolve the
critical L1, L2 issues Coordinate with internal and external
service providers ensure integrations proper Root cause analysis to
issues and find short term solutions and continue permanent fix in
future releases Apply patches and security updates to maintain SOX,
Security compliance Rotate shift with onsite/offshore model and
proper handover to next shift engineer. Monitor Service now P1 and
P2 tickets and work with stakeholders to resolve the issues Create
daily, weekly status reports and shared with leadership team
Required Experience Have 10+ years of Software engineering
experience Have 4+ years of Technical Lead experience in the
ecommerce domain Hands-on experience with L1, L2 Support and Web
Applications development. Strong experience in the BigCommerce and
/or Magento ecosystems Analyzing and determining risk and
implementing remediation plans to address that risk and escalating
to appropriate stakeholders when necessary Manage and foster strong
relationships with internal stakeholders, business users, and
external partners and be the single point of contact for any
technical site support issues. In collaboration with the eCommerce
managers, architects and support continual process improvements to
reduce costs, increase revenue and optimize cycle times including
working with automation in the areas of Marketing Technology, Site
Operations, Customer Journey, Credit Finance Define customized and
purpose-driven automation strategies to enable self service for
stake holders Troubleshoot production issues and resolve complex
issues across multiple systems Manage support cases with internal
and external stakeholders. Monitor uptime and functionality
Experience with security and compliance concepts and remediating
issues for PCI DSS, SOX, etc. Solid understanding of modern
programming and design principles and writing high quality and
maintainable code Knowledge of some of Magento, MYSQL, HTML, CSS,
LESS, JavaScript, JSON, Node.Js, Express.Js, Handlebar.Js, React,
Redux, Material UI, jQuery, BoostrapJS, PLSQL, MongoDB, and
Mongoose Experience in effectively advising senior stakeholders on
the technical scope and feasibility of complex product
requirements. Experience in integrating Enterprise services (AS400/
Mule), Payment services, third party services Experience in
developing Enterprise Retail eCommerce online stores and managing
GEO based inventory and pricing Understanding of the Agile process
and continuous integration. Excellent communication and
collaboration skills. Working knowledge on tools such as Git,
Bitbucket, Jenkins, Jira and Visual Studio IDE. Working on
onsite/offshore support model with rotation Exposure to React.Js,
DevOps, GCP, and Kubernetes or other containerization technologies
Conn's HomePlus is an equal opportunity employer.
Keywords: Conn's HomePlus, Irvine , Lead Engineer, Ecommerce Support - Remote, Engineering , Irvine, California
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