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Lead Engineer, Ecommerce Support - Remote

Company: Conn's HomePlus
Location: Irvine
Posted on: May 14, 2022

Job Description:

Job DescriptionYou may not know Conn's HomePlus, but you should.We recently posted our 3 strongest quarters in our 130+ year history and with our new CEO, Chandra Holt, we have big plans for growth. We are a specialty retailer of home goods, including furniture, appliances and consumer electronics, with a mission to elevate home life to home love. With more than 150 stores across 15 states and online at Conns.Com, our over 4,500 employees strive to help all customers create a home they love through access to high-quality products, next-day delivery and personalized financing. Overview: The Lead Engineer, eCommerce Support will be responsible for site monitoring and bugfixes. This role will need to interact with Technical Leads, QA, IT, UX, Creative, and retail teams to ensure to site reliability and monitoring. Key Duties & Responsibilities: The Lead Engineer, eCommerce Support's responsibilities include, but are not limited to: Accountable for the team software development process: direct and motivate the development team; coordinate technical implementation efforts, ensuring that this fits with strategy, agreed specifications and guiding principles. Identify and escalate any skills gaps as necessary. Manage team members performance and development, conducting 1-to-1 coaching and career conversations and performance reviews. Monitor website, logs, schedule jobs and content updates to ensure not breaking any functionality Coordinate with Ops, Merchandizing, Marketing, Support Business units to resolve the critical L1, L2 issues Coordinate with internal and external service providers ensure integrations proper Root cause analysis to issues and find short term solutions and continue permanent fix in future releases Apply patches and security updates to maintain SOX, Security compliance Rotate shift with onsite/offshore model and proper handover to next shift engineer. Monitor Service now P1 and P2 tickets and work with stakeholders to resolve the issues Create daily, weekly status reports and shared with leadership team Required Experience Have 10+ years of Software engineering experience Have 4+ years of Technical Lead experience in the ecommerce domain Hands-on experience with L1, L2 Support and Web Applications development. Strong experience in the BigCommerce and /or Magento ecosystems Analyzing and determining risk and implementing remediation plans to address that risk and escalating to appropriate stakeholders when necessary Manage and foster strong relationships with internal stakeholders, business users, and external partners and be the single point of contact for any technical site support issues. In collaboration with the eCommerce managers, architects and support continual process improvements to reduce costs, increase revenue and optimize cycle times including working with automation in the areas of Marketing Technology, Site Operations, Customer Journey, Credit Finance Define customized and purpose-driven automation strategies to enable self service for stake holders Troubleshoot production issues and resolve complex issues across multiple systems Manage support cases with internal and external stakeholders. Monitor uptime and functionality Experience with security and compliance concepts and remediating issues for PCI DSS, SOX, etc. Solid understanding of modern programming and design principles and writing high quality and maintainable code Knowledge of some of Magento, MYSQL, HTML, CSS, LESS, JavaScript, JSON, Node.Js, Express.Js, Handlebar.Js, React, Redux, Material UI, jQuery, BoostrapJS, PLSQL, MongoDB, and Mongoose Experience in effectively advising senior stakeholders on the technical scope and feasibility of complex product requirements. Experience in integrating Enterprise services (AS400/ Mule), Payment services, third party services Experience in developing Enterprise Retail eCommerce online stores and managing GEO based inventory and pricing Understanding of the Agile process and continuous integration. Excellent communication and collaboration skills. Working knowledge on tools such as Git, Bitbucket, Jenkins, Jira and Visual Studio IDE. Working on onsite/offshore support model with rotation Exposure to React.Js, DevOps, GCP, and Kubernetes or other containerization technologies Conn's HomePlus is an equal opportunity employer.

Keywords: Conn's HomePlus, Irvine , Lead Engineer, Ecommerce Support - Remote, Engineering , Irvine, California

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