Remote Support Engineer- 3rd Shift (Anywhere in the U.S.)
Company: Service Express
Posted on: January 13, 2022
This position is Remote, and can be located anywhere in the
United States, while providing technical/troubleshooting support
via phone, email, chat and engaging field engineers to go to
customer sites when needed.
At Service Express, we believe that great work starts with great
people! Looking for the right people to be on our team is a top
priority for us, but we know we can't ask people to join our team
without knowing more about us!
We are looking to add another Remote Support Engineer to the
Service Express team on 3rd Shift (Sunday - Thursday 11:00pm -8:00
am EST) in order to help provide call management for service calls
outside our office territories as well as monitor and update
contracts as our company continues to grow!
What You'll Be Doing
- Provide excellent service to our customers by coordinating
parts availability, technical support, and onsite labor for
locations outside our current geographic footprint.
- Diagnose low level technical issues when confident on solution;
escalate to L2 Support Specialist as needed and remain engaged
until completion of resolution or solution; regularly manage all
correspondence to ensure customers receive timely response
- Find and evaluate new support vendors to expand SEI services
and geographic reach.
- Maintain a database of contractor information that tracks
contractor cost, contact information, call placement procedures,
and vendor-specific notes.
- Availability to provide 24x7 on-call support on a rotational
Ideally You Will Be Bringing
- Experience as a top performer in a team environment, driving
team success as well as personal achievement
- Proven communication skills, with the ability to hold
professional demeanor in high-pressure, complex situations
- Demonstrated time and project management skills
- History of contributing to process improvements
Service Express is an equal opportunity employer. Authorization to
work in the U.S. is a precondition of employment. Service Express
does not sponsor applicants for work visas.
For European residents, click here to review our fair processing
Keywords: Service Express, Irvine , Remote Support Engineer- 3rd Shift (Anywhere in the U.S.), Engineering , Irvine, California
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