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Remote Support Engineer- 3rd Shift (Anywhere in the U.S.)

Company: Service Express
Location: Irvine
Posted on: November 22, 2021

Job Description:

This position is Remote, and can be located anywhere in the United States, while providing technical/troubleshooting support via phone, email, chat and engaging field engineers to go to customer sites when needed.

At Service Express, we believe that great work starts with great people! Looking for the right people to be on our team is a top priority for us, but we know we can't ask people to join our team without knowing more about us!

We are looking to add another Remote Support Engineer to the Service Express team on 3rd Shift (Sunday - Thursday 11:00pm -8:00 am EST) in order to help provide call management for service calls outside our office territories as well as monitor and update contracts as our company continues to grow!

What You'll Be Doing

  • Provide excellent service to our customers by coordinating parts availability, technical support, and onsite labor for locations outside our current geographic footprint.
  • Diagnose low level technical issues when confident on solution; escalate to L2 Support Specialist as needed and remain engaged until completion of resolution or solution; regularly manage all correspondence to ensure customers receive response timely
  • Find and evaluate new support vendors to expand SEI services and geographic reach.
  • Maintain a database of contractor information that tracks contractor cost, contact information, call placement procedures, and vendor-specific notes.
  • Availability to provide 24x7 on-call support on a rotational basis.
    Ideally You Will Be Bringing
    • Experience as a top performer in a team environment, driving team success as well as personal achievement
    • Proven communication skills, with the ability to hold professional demeanor in high-pressure, complex situations
    • Demonstrated time and project management skills
    • History of contributing to process improvements
      Service Express is an equal opportunity employer. Authorization to work in the U.S. is a precondition of employment. Service Express does not sponsor applicants for work visas.

      We process your information in accordance with our Privacy Policy . For European residents, click here to review our fair processing notice.

Keywords: Service Express, Irvine , Remote Support Engineer- 3rd Shift (Anywhere in the U.S.), Engineering , Irvine, California

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