Network Operations Center Engineer

Company: Alvaka Networks
Location: Irvine
Posted on: November 19, 2021

Job Description:

This role will be a long term onsite role. This is an important position where you will be a key person involved in helping us keep our clients up and running 24x7x365. Our NOC engineers are responsible for tracking events related to fault and performance monitoring of our clients' critical hardware and software systems and infrastructure. The role includes timely processing of alerts and suppression requests for servers, OS's, network devices, bandwidth, applications, databases, and end-user experiences, as well as monitoring of associated elements including security, power and environmental conditions. Our NOC engineers help plan, organize, and oversee day-to-day NOC operational activities for their work shifts. This position is mostly technical in nature and requires a strong background implementing and managing typical network management processes and procedures. This position demands strong interpersonal skills and routine interaction with internal network engineering, field engineering, accounting, sales, external service providers, equipment vendors and clients during normal service and provisioning activities. Our NOC engineers are one of our client's central points of contact for network trouble and problem notifications and escalation. This role can entail work shifts that cover overnight, weekdays and weekends. This may include a 4x10 schedule that starts as early as 6am. It is important and challenging work that helps drive the success of our clients, their employees, and customers. On some days, having the right person on the job can have a monumentally rewarding impact on the work lives of other people. We need people who want to take on that type of challenge.Responsibilities include for example: - Helping to keep vitally important IT systems up and running by overseeing day-to-day monitoring and response to alarms, fault and performance management activities, ensuring prompt network analysis, testing and corrective actions during Information Technology events. This is all to provide the highest quality computing and network availability for our clients. - Managing enterprise level patching and smoke testing of client systems. This is no simple auto-update patch management job. This is a carefully planned enterprise process for making sure critical IT systems are patched and run through our post-patching testing process to ensure they are back up and running before the service window closes. - Overseeing monitoring and management of backup and disaster recovery service to assure fast recovery when needed. - Understanding security is a moving target and our NOC engineers need to be up-to-speed on common cyber threats so they can prevent problems or lend assistance when problems arise. - Helping provide the only safe harbor for many clients when devices' are lost or stolen by supporting their managed disk encryption. Our NOC engineers help keep our clients safe and free from regulatory backlash by monitoring and managing disk encryption to ensure protection of client data. - Regularly facing daily challenges associated with Information Technology management and system recovery activities during critical impacting events. Success is achieved when we help solve the problem and keep client Information Technology and executive management teams abreast of progress and impacts. - Partnering with peer organizations, both internal and external to ensure swift resolution of service impacting events following strict escalation policies and procedures. - Verifying all escalated problems are followed up to resolution. - Planning for and participating in change management, incident review and root cause analysis of maintenances and network outages. - Periodically reviewing, revising and keeping current established policies and procedures and developing new procedures as required. - Managing ticket assignments and escalations for thorough and timely outcomes that impress clients. - Having the ability to multi-task, prioritize and work in a fast-paced (sometimes stressful) environment. - Having the ability to maintain focus in high pressure situations. - Managing blackout windows, outages and repair activities during service impacting events. - Collaborating with other smart professional and results oriented Information Technology staff in engineering, operations & vendors during critical events. - Leading, managing, participating in, and contributing to a continual process improvement program. - Working to improve the Operational Maturity Level of the NOC and the company. Doing so helps make sure we are better than everyone else. - Having excellent critical thinking, analytical, problem solving, written, verbal, and interpersonal skills. - Candidates with a higher education degree and/or appropriate industry certifications and experience are strongly preferred.Understanding and working knowledge of the following needed: - Internetworking, routing and switching technologies like Cisco, Juniper, et al - Firewalls - VLAN - Operating systems from Microsoft and Linux variants - VMware, vCenter, Hyper-V - Storage area networks from EMC, Tegile, Equalogic, etc. - Servers from Dell, HP, etc. - Monitoring tools and technologies - Perfmon - WMI - SNMP - PowerShell * General network and IT security - E-mail technologies - Spam and AV filtering - Hosted vs. on premise - Mail archiving - E-mail encryption * VoIP/QOS - Backup and disaster recovery - Disk, e-mail and other encryption applications - TCP/IP, BGP, OSPF, IPv4/6 - IPsec VPN, SSL VPN, Client VPN - IIS, Tomcat, Weblogic, Apache and other web servers - MS SQL, MySQL and Oracle DB's - Cloud technologies - And other technologies frequently used by clientsCOVID-19 precautions - Remote interview process - Temperature screenings - Social distancing guidelines in place - Virtual meetings - Sanitizing, disinfecting, or cleaning procedures in placeWork from home is permitted after onsite training has finished. We practice social distancing, periodic wipe downs of the environment, and provide staff gloves, masks, and hand sanitizer while on site.Applicant QualificationsYou have requested that Indeed ask candidates the following questions:

• How many years of Network Engineering experience do you have?
• How many years of Windows Desktop experience do you have?
• How many years of Windows Server experience do you have?
• Are you authorized to work in the United States?
• This is an employer-written question. You can report inappropriate questions to Indeed through the "Report Job" link at the bottom of the job description. "Are you willing to work onsite in Irvine, California (post Covid) Wednesday through Saturday 11pm - 10am (Overnight 4/10 Schedule)?"LanguageJob Type: Full-timePay: $25.00 - $35.00 per hourBenefits:
  • Health insurance
  • Paid time offSchedule:
    • 10 hour shiftSupplemental Pay:
      • Commission payCOVID-19 considerations:Work from home is permitted after onsite training has finished. We practice social distancing, periodic wipe downs of the environment, and provide staff gloves, masks and hand sanitizer.Application Question(s):
        • Are you willing to work onsite in Irvine, California (post COVID) from Wednesday through Saturday 11pm - 10am (Overnight 4/10 Schedule)?Experience:
          • Network Engineering: 1 year (Preferred)
          • Windows Desktop: 1 year (Preferred)
          • Windows Server: 1 year (Preferred)Work Location: One location

Keywords: Alvaka Networks, Irvine , Network Operations Center Engineer, Engineering , Irvine, California