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DevOps & Support Engineer

Company: Zadara
Location: Irvine
Posted on: September 17, 2020

Job Description:

Zadara offers a fast-paced, innovative environment where you will be provided the tools, resources, and experienced leadership within the Storage-as-a-Service (STaaS) marketplace through Cloud/Hybrid/On-Premise solutions. -- Serving as an integral member of the team, this role will work with customers to solve technical questions or issues. Our ideal candidate will be an adept problem solver who enjoys being part of our customer's success. Zadara's DevOps & Support Engineer position requires highly technical professionals who understand storage, infrastructure, and Linux operating systems. Our team is comprised of exceptionally smart, driven, and technically astute professionals. We are not offering relocation assistance at this time. The role will be based out of our Irvine, California HQ office. Responsibilities We are seeking a DevOps & Support Engineer who is excited to make an impact. We are a global and fast-paced startup and seek professionals who can take ownership and execute quickly. Our Engineers share a passion for working with state of the art technology. -- -- -- -- -- -- -- Take responsibility for customer needs and follow through to completion Participate in training customers, as required Track issues through to resolution Provide prompt and accurate feedback to customers Perform operational tasks including but not limited to SW/HW installs, upgrades and more Prioritize and manage several open issues at one time Build and maintain strong relationships with customers Document processes and update our proprietary knowledge base Escalate issues to the next level, as needed Work closely with senior members of the DevOps and Engineering teams Qualifications Must have Networking experience Excellent communication skills including prior client-facing experience Excellent team player by providing support when needed Proven knowledge of servers, networks, and storage Thorough understanding of Linux & Windows is a plus Basic programming skills

Keywords: Zadara, Irvine , DevOps & Support Engineer, Engineering , Irvine, California

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