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Senior Field Specialist/Engineer

Company: Johnson & Johnson
Location: Irvine
Posted on: September 17, 2020

Job Description:

Job DescriptionJohnson and Johnson Vision is recruiting for a Senior Field Specialist/Engineer located in the Southern CA area.At Johnson & Johnson Vision, we have a bold ambition: to change the trajectory of eye health. That's why, through our operating companies, we've developed solutions for every stage of life-to help people see better, connect better and live better. We partner with eye care professionals to provide some of the world's leading products and technologies to address refractive error, cataracts, dry eye, and beyond. We are committed to using our reach and size for good, and strive to put quality eye care within reach of everyone, everywhere. Visit us at www.jjvision.com. Follow @JNJVision on Twitter and Johnson & Johnson Vision on LinkedIn.The Senior Field Specialist/Engineer provides on-site technical product support including installations, upgrades, preventative maintenance and repairs for customers/sales group.ResponsibilitiesProvides technical support to physicians, nurses and other medical professionals on company products and services. Installs, maintains, and repairs complex electro-mechanical medical lasers and other equipmentIdentifies problems and recommends resolutions on existing products. Provides support and problem resolution for sales, customers, and the field service team. Ensures that installation, training, and other work necessary is completed on time. Conducts new product evaluations. Assists in the development and maintenance of equipment.Documents and reports on field activities as well as incorporates and promotes process improvements. Serves multiple midsized to large accounts in a prescribed territory. Meets with customer accounts on regular basis to ensure proper service and customer satisfaction. Evaluates, diagnoses and repairs malfunctioning equipment in response to service calls. Provides technical support for upgrades and other special service programs to support field service activities. Prepares technical analysis reports and documents as required. Follows up with customers, gives technical and professional support. Collaborates with other departments to ensure a timely resolution. Mentor new Engineers in on the job training. Participates in the generation of technical bulletins and basic operations and service procedures. Works with field service representatives, sales representatives, clinical specialists and customers to improve field service. Other duties as assigned. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.RequiredQualificationsAssociates Degree or Technical Certification Minimum 4 years technical/field support experience in medical device field or other highly regulated industry Knowledge of servicing principles, practices and procedures Standard test equipment experience to include digital multimeter, oscilloscopes, etc.Occasional air travel.A valid US Driver's LicenseHeavy lifting of equipment (50 lbs.), prolonged standing, lifting and bending will be required Ability to work weekends and "off hours" as needed to support customer and business needs Ability to travel on short noticeAbility to do overnight travel 25% Home Office/Field time 25%/75%PreferredBachelor's Degree Experience in the Medical Device Industry Ophthalmic Laser experience

Keywords: Johnson & Johnson, Irvine , Senior Field Specialist/Engineer, Engineering , Irvine, California

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