West Region Commercial Dealer Aftersales Manager
Company: Stellantis
Location: Highland
Posted on: March 1, 2026
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Job Description:
The Mopar Commercial Dealer Aftersales Manager will be the
subject matter expert and primary point of contact between
Stellantis and its dealer network with primary goals to grow and
improve the Businesslink dealer network from an aftersales
perspective. The key metrics will be reduction in vehicle downtime,
growth in commercial, government and rental repair orders and
service retention and overall part sales growth. The Mopar fleet
team serves as the primary interface between Stellantis, its
Businesslink dealers and fleet customers who collectively spend
well over $100M annually on Mopar and bPro parts in the dealer
network. This position presents an exceptional opportunity to
develop and implement positive change in a challenging and dynamic
aspect of our business. The Commercial Dealer Aftersales Manager
will be assigned a geographic area that will be a primary area for
them to work with the Businesslink dealer network as well as key
stakeholders on both the Fleet service and sales side to improve
the fleet customer experience. The Commercial Dealer Aftersales
Manager will be key to executing strategies developed at the HQ and
Regional level designed to encourage dealers to engage further with
fleet business, make investments in people, process and facilities
in an effort improve customer satisfaction and maximize profit in
our collective Aftersales operations. Additionally, this position
will work to support new initiatives such as Mobile Service and
other tactics to grow Mopar’s Centralized Billing program
(Servicenet). Qualified candidates must excel at developing
relationships and being self-motivated. They must have strong
understanding of dealer fixed operations and fleet acumen. They
will be key to balance the requests of fleet customers, support and
consult with the dealer network, and manage priorities of the
headquarters team. Job responsibilities include but are not limited
to: Develop plans to improve fleet customer satisfaction and reduce
vehicle downtime in the dealer network. This may include items such
as employee dedication and training, consulting on best practices
and processes, service capacity analysis and facility/tool
consultations. Conduct and lead regular meetings with dealers and
dealer groups gathering insights and addressing concerns that lead
to improved retention and growing part sales with fleets and small
businesses. Execute parts sales initiatives that will drive
increased parts revenue through wholesale and retail channels.
Conquest new customers with Mopar and bpro offerings. Lead
strategies to grow emerging service trends such as mobile service
with fleets. Facilitate the flow of information, ensuring that
requests from HQ are accurately communicated to the assigned dealer
network and that needs from the dealer network and feedback are
effectively relayed to HQ for process improvements. Support and
partner with the Fleet Sales organization to demonstrate a cohesive
sales and service partnership with the fleet. Analyze reporting to
assess identify trends, and recommend improvements tailored to each
fleet’s unique needs. Consult dealer network on conquesting
opportunities in their market using industry data, vehicle location
data and other key metrics. The ideal candidate will excel in
developing relationships, being a self motivated worker and being
part of a growing team. They must excel in taking complex
situations and programs and adapting them for use across all levels
of experience and knowledge. The role will require strong
organizational and project management skills. This individual will
be accountable for vehicle downtime, dealer service retention and
part sales to fleets. Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage From your very first
day, you’ll have access to medical, dental, vision, and
prescription drug coverage - ensuring you and your family stay
healthy and protected. Generous Paid Time Off We believe in
work-life balance. That’s why we offer: 17 paid holidays, including
shut-down from December 24 th through New Years Day every year.
Vacation, float & wellbeing days, sick time and fully paid parental
leave when your family needs you most. Competitive Retirement
Savings Plans We help you plan for the future with: An employer
match on contributions to your 401k, Roth, and Catch-Up plans An
employer contribution, even if you don’t contribute Income
Protection & Insurance Options Benefit from included and optional
disability, life, and other insurance programs - because your peace
of mind matters. Company Vehicle Lease Program Eligible employees
and their immediate families can enjoy company vehicle lease
options with included insurance, maintenance, and unlimited
mileage. Plus, take advantage of exclusive discounts on Stellantis
products. Family Building Benefit We proudly support all paths to
parenthood- including fertility and infertility treatments,
adoption services, and gestational surrogacy. Support for Your
Growth and Giving Back We believe in investing in your future and
your passions: Tuition reimbursement Student loan refinancing
programs 18 paid volunteer hours each year to make a difference in
your community And so much more! When you join us, you’re not just
building a career - you’re joining a company that supports you,
inside and outside of work.
Keywords: Stellantis, Irvine , West Region Commercial Dealer Aftersales Manager, Customer Service & Call Center , Highland, California
