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Social Media Customer Relationship Specialist (CRS) - 100% REMOTE

Company: Conexess Group
Location: Irvine
Posted on: September 17, 2022

Job Description:

Description Social Media Customer Relationship Specialist (CRS)

General Purpose: Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.

Major Job Duties And Responsibilities

  • Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
  • Create and manage cases for customers needing more complex assistance.
  • Manage existing case load, complete follow-up tasks and achieve operational metrics.
  • Adhere to standard work processes and contribute to efficiencies and improvements when possible.
  • Proactively identify sales leads and educate in-market customers on product functionality and services.
  • Effectively and accurately document customer interaction
  • Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
  • Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
  • Provide exceptional customer-centric service to all internal and external customers.
  • Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
  • Utilize correct tools to efficiently manage concurrent activities.
    Required Skills/Experience
    • 1 (+) year experience in customer service related profession
    • Computer navigation and typing proficiency
    • Strong reading comprehension and written communication skills
      Required Education/Training/Certifications/Licenses
      • Bachelor's Degree (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration)

Keywords: Conexess Group, Irvine , Social Media Customer Relationship Specialist (CRS) - 100% REMOTE, Advertising , Irvine, California

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