Order Writer I, Remote

Company: Masonite -
Location: Irvine
Posted on: August 6, 2022

Job Description:

We heard you knock!

Job Purpose

• The Order Writer is responsible for the execution of timely and accurate processing of customer orders for the complete line of Masonite Arch products.
  Main Responsibilities
  
  • Directly assist customers with technical product construction through the coordination of door frame and hardware schedules while maintaining appropriate metrics and KPIs
  • Complete the order entry process with a high degree of accuracy for orders
  • Follow up to ensure that customer issues are resolved both promptly and thoroughly
  • Directly assist customer with resolution based results
  • Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value
  • Communicate clearly and professionally
  • Maintain appropriate Order Writing controls and documentation
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience
  • Follow all Company related safety/environmental rules and regulations
  • Perform other duties as assigned by the Customer Service Supervisor to ensure a positive customer experience
  • Maintain a working environment that encourages and supports collaboration and team work
    Education
    
    • High School Education required, Associate's Degree or higher preferred
      Experience
      
      • 2-3 Years of previous experience in customer service including order entry required with a minimum of 1 year of exposure to blue print reading required. Relevant experience in manufacturing, call center, or building supplies industry preferred
      • Solid demonstration of professional Telephone Etiquette
      • Product knowledge as it relates to the Building Material and/or Door industry
      • Strong math skills
      • Ability to work independently and effectively in a fast paced team environment
      • Strong decision making and analytical skills
      • Excellent phone and written communication skills
      • Excellent PC skills in Microsoft applications
      • Strong ability to multi-task while maintaining a high level of attention to detail
      • Organizational skills with the ability to maintain detailed records
      • Ability to establish and continually develop professional relationships with both internal and external customers
      • Effective conflict resolution skills
      • Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes
        Open to extraordinary!
        

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