Order Writer I, Remote
Company: Masonite -
Location: Irvine
Posted on: August 6, 2022
Job Description:
We heard you knock!
Job Purpose
- The Order Writer is responsible for the execution of timely and
accurate processing of customer orders for the complete line of
Masonite Arch products.
Main Responsibilities
- Directly assist customers with technical product construction
through the coordination of door frame and hardware schedules while
maintaining appropriate metrics and KPIs
- Complete the order entry process with a high degree of accuracy
for orders
- Follow up to ensure that customer issues are resolved both
promptly and thoroughly
- Directly assist customer with resolution based results
- Establish close working relationships with internal
stakeholders and customers, understanding their business and how we
can add value
- Communicate clearly and professionally
- Maintain appropriate Order Writing controls and
documentation
- Continuously evaluate and identify opportunities to drive
process improvements that positively impact the customer
experience
- Follow all Company related safety/environmental rules and
regulations
- Perform other duties as assigned by the Customer Service
Supervisor to ensure a positive customer experience
- Maintain a working environment that encourages and supports
collaboration and team work
Education
- High School Education required, Associate's Degree or higher
preferred
Experience
- 2-3 Years of previous experience in customer service including
order entry required with a minimum of 1 year of exposure to blue
print reading required. Relevant experience in manufacturing, call
center, or building supplies industry preferred
- Solid demonstration of professional Telephone Etiquette
- Product knowledge as it relates to the Building Material and/or
Door industry
- Strong math skills
- Ability to work independently and effectively in a fast paced
team environment
- Strong decision making and analytical skills
- Excellent phone and written communication skills
- Excellent PC skills in Microsoft applications
- Strong ability to multi-task while maintaining a high level of
attention to detail
- Organizational skills with the ability to maintain detailed
records
- Ability to establish and continually develop professional
relationships with both internal and external customers
- Effective conflict resolution skills
- Available to work occasional weekends and extended hours during
the work week as needed and be flexible to schedule changes
Open to extraordinary!
Keywords: Masonite -, Irvine , Order Writer I, Remote, Advertising , Irvine, California
Didn't find what you're looking for? Search again!
Loading more jobs...