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Remote! Social Media Customer Engagement Specialist

Company: Conexess Group
Location: Irvine
Posted on: June 24, 2022

Job Description:

Social Media Engagement SpecialistThis is a fully remote position.Job DescriptionResponsible for Social Media customer service and engagement on Twitter and Facebook pages as well as other social media platforms. To be successful you must have a passion for customer service and written communications.Responsibilities

  • Effectively and accurately engage with customer service inquiries via social media
  • Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required
  • Provide exceptional service to all internal and external customers
  • Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach
  • Utilize correct tools to efficiently manage a number of often concurrent activities
  • Provide thought leadership and insights to improving the process of reaching customers
  • Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction Required Skills/Experience
    • 2+ years' experience in retail or sales related profession
    • High-level knowledge with social platforms
    • Computer navigation and typing proficiency
    • Strong reading comprehension and written communication skills
    • Automotive industry experience preferred
    • Extensive expertise and knowledge of specific industry and job-related experience in lieu of educational requirements
    • Position related experience 1+ years experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional levelRequired Education/Training/Certifications/Licenses
      • Requires a Bachelor's DegreeAdditional InformationAll candidates will successfully complete the required Drug Testing and Background Checks prior to the supplier confirming the acceptance of the assignment.

Keywords: Conexess Group, Irvine , Remote! Social Media Customer Engagement Specialist, Advertising , Irvine, California

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