Remote! Social Media Customer Engagement Specialist

Company: Conexess Group
Location: Irvine
Posted on: June 24, 2022

Job Description:

Social Media Engagement SpecialistThis is a fully remote position.Job DescriptionResponsible for Social Media customer service and engagement on Twitter and Facebook pages as well as other social media platforms. To be successful you must have a passion for customer service and written communications.Responsibilities

• Effectively and accurately engage with customer service inquiries via social media
• Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required
• Provide exceptional service to all internal and external customers
• Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach
• Utilize correct tools to efficiently manage a number of often concurrent activities
• Provide thought leadership and insights to improving the process of reaching customers
• Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction Required Skills/Experience
  • 2+ years' experience in retail or sales related profession
  • High-level knowledge with social platforms
  • Computer navigation and typing proficiency
  • Strong reading comprehension and written communication skills
  • Automotive industry experience preferred
  • Extensive expertise and knowledge of specific industry and job-related experience in lieu of educational requirements
  • Position related experience 1+ years experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional levelRequired Education/Training/Certifications/Licenses
    • Requires a Bachelor's DegreeAdditional InformationAll candidates will successfully complete the required Drug Testing and Background Checks prior to the supplier confirming the acceptance of the assignment.

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