Remote! Social Media Customer Engagement Specialist
Company: Conexess Group
Location: Irvine
Posted on: June 24, 2022
Job Description:
Social Media Engagement SpecialistThis is a fully remote
position.Job DescriptionResponsible for Social Media customer
service and engagement on Twitter and Facebook pages as well as
other social media platforms. To be successful you must have a
passion for customer service and written
communications.Responsibilities
- Effectively and accurately engage with customer service
inquiries via social media
- Participate in any required training/industry-specific
certifications to maintain the technical knowledge and skills
necessary to perform the job at or above the standard required
- Provide exceptional service to all internal and external
customers
- Adhere and contribute to defining processes that produce
best-in-class social consumer engagement experiences, focusing on
constant improvement and a value-based approach
- Utilize correct tools to efficiently manage a number of often
concurrent activities
- Provide thought leadership and insights to improving the
process of reaching customers
- Ability to explore creative ways to successfully drive customer
engagement which will lead to improved customer satisfaction
Required Skills/Experience
- 2+ years' experience in retail or sales related profession
- High-level knowledge with social platforms
- Computer navigation and typing proficiency
- Strong reading comprehension and written communication
skills
- Automotive industry experience preferred
- Extensive expertise and knowledge of specific industry and
job-related experience in lieu of educational requirements
- Position related experience 1+ years experience with social
platforms (forums, Facebook, twitter etc.) at a
personal/professional levelRequired
Education/Training/Certifications/Licenses
- Requires a Bachelor's DegreeAdditional InformationAll
candidates will successfully complete the required Drug Testing and
Background Checks prior to the supplier confirming the acceptance
of the assignment.
Keywords: Conexess Group, Irvine , Remote! Social Media Customer Engagement Specialist, Advertising , Irvine, California
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