Administrative Assistant - Chinese Mandarin / English Bilingual
Company: PrimeSurro, LLC
Location: Irvine
Posted on: May 13, 2022
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Job Description:
Job Description Position responsibilities: Serve as liaison
between Surrogacy, Intended Parents, and their physicians
throughout the process. Manage and respond to inquiries from
surrogacy and donor candidates. Provide first-class customer
service. This might include providing concierge-type services,
scheduling an after-hours call or meeting, or being available on a
weekend for a time-sensitive issue. Collaborate and coordinate
internally (legal, accounting social work teams, etc.) and
externally (IVF clinics, insurance companies, travel agencies,
etc.) to facilitate the smoothest possible experience for our
clients Advise Intended Parents in making decisions throughout the
journey Provide support to Intended Parents and Surrogates during
low points in the journey such as failed transfers, relationship
issues with Surrogate, miscarriage, premature and/or complicated
deliveries Enter important data related to journey in agency
database and provide weekly/monthly/annual reports as requested.
Required Education & Experience: An associate---s or bachelor---s
degree Customer service experience Proficient with Windows/Mac
including searching skills and organizing files Professional
writing and phone etiquette skills Client care coordination/
medical case management experience preferable Assisted reproduction
or women---s health industry experience preferable Required
Personal Qualities: Energetic and enthusiastic challenged when
working in a fast paced environment. Professional, compassionate,
responsible, caring, positive characteristics. Excellent
communication and problem solving skills. Excellent customer
service skills Detail oriented, highly organizational and
multi-tasking skills. Be able to work alone and also collaborate
with other members of your team. Effective written and verbal
communication style, with clear, grammatically correct language.
Ability to learn quickly. We are looking for someone passionate in
the surrogacy field. This process is very personal for both our
surrogates and the intended parents. Job Type: Full-time with
flexible schedule. Experience: Health industry experience
preferable Language: English (Required) Capable of understanding
Mandarin Chinese (Required) Additional Compensation: Bonuses Work
Location: One location Benefits: Health insurance Dental insurance
Paid time off Work authorization: United States (Required) Company
Description PrimeSurro, LLC is a full-service Surrogate Agency for
parents all over the world seeking help to create their families.
We provide a reliable platform, to deserving Intended Parents and
caring Gestational Surrogates to match and start a rewarding
journey through Assisted Reproductive Technology. Our exceptional
services come from dedicated passion, endless efforts and extensive
experience and our service-oriented focus enables us to facilitate
the warmest journeys for both parties.
Keywords: PrimeSurro, LLC, Irvine , Administrative Assistant - Chinese Mandarin / English Bilingual, Administration, Clerical , Irvine, California
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