Administrative Assistant - Chinese Mandarin / English Bilingual

Company: PrimeSurro, LLC
Location: Irvine
Posted on: May 13, 2022

Job Description:

Job Description Position responsibilities: Serve as liaison between Surrogacy, Intended Parents, and their physicians throughout the process. Manage and respond to inquiries from surrogacy and donor candidates. Provide first-class customer service. This might include providing concierge-type services, scheduling an after-hours call or meeting, or being available on a weekend for a time-sensitive issue. Collaborate and coordinate internally (legal, accounting social work teams, etc.) and externally (IVF clinics, insurance companies, travel agencies, etc.) to facilitate the smoothest possible experience for our clients Advise Intended Parents in making decisions throughout the journey Provide support to Intended Parents and Surrogates during low points in the journey such as failed transfers, relationship issues with Surrogate, miscarriage, premature and/or complicated deliveries Enter important data related to journey in agency database and provide weekly/monthly/annual reports as requested. Required Education & Experience: An associate---s or bachelor---s degree Customer service experience Proficient with Windows/Mac including searching skills and organizing files Professional writing and phone etiquette skills Client care coordination/ medical case management experience preferable Assisted reproduction or women---s health industry experience preferable Required Personal Qualities: Energetic and enthusiastic challenged when working in a fast paced environment. Professional, compassionate, responsible, caring, positive characteristics. Excellent communication and problem solving skills. Excellent customer service skills Detail oriented, highly organizational and multi-tasking skills. Be able to work alone and also collaborate with other members of your team. Effective written and verbal communication style, with clear, grammatically correct language. Ability to learn quickly. We are looking for someone passionate in the surrogacy field. This process is very personal for both our surrogates and the intended parents. Job Type: Full-time with flexible schedule. Experience: Health industry experience preferable Language: English (Required) Capable of understanding Mandarin Chinese (Required) Additional Compensation: Bonuses Work Location: One location Benefits: Health insurance Dental insurance Paid time off Work authorization: United States (Required) Company Description PrimeSurro, LLC is a full-service Surrogate Agency for parents all over the world seeking help to create their families. We provide a reliable platform, to deserving Intended Parents and caring Gestational Surrogates to match and start a rewarding journey through Assisted Reproductive Technology. Our exceptional services come from dedicated passion, endless efforts and extensive experience and our service-oriented focus enables us to facilitate the warmest journeys for both parties.

Keywords: PrimeSurro, LLC, Irvine , Administrative Assistant - Chinese Mandarin / English Bilingual, Administration, Clerical , Irvine, California