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Office Assistant/Receptionist

Company: Great Park Insurance Services
Location: Irvine
Posted on: November 23, 2021

Job Description:

Great Park Insurance ServicesGreat Park Insurance is seeking an experienced Office Assistant/Receptionist to join our office. We will rely on you for delivering service in a courteous, professional, and efficient manner, while interacting with clients and insurance agents. This individual will further be responsible for administrative tasks and maintain client documentation. The ideal assistant is friendly, upbeat, professional, and dependable.Position - FULL TIMEHours - 8:30am to 5:00pm, Monday through FridayResponsibilities:Support incoming calls and emails from customers.Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests.Respond to questions and requests from clients/customers/agents quickly and accurately.Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken.Retrieving and responding to voicemails and emails.Keep a clean, neat and organized workstationOn time dailyRequired Competencies:Call center and/or customer service experience required.Exceptional listening skills with the ability to handle difficult and detailed inbound/outbound calls.Ability to multi-task between various software programs.Problem solving and problem resolutions skills.Proficient typing skills to type complete, accurate and thorough notes in customer files.Computer skills should include Microsoft Excel, Word, Outlook.Communicate and write clearly and in a professional manner (telephone, email, and in person).Must be able to work quickly and efficiently.High School diploma/GED.Experience:Customer Service/Call Center: 1 year (Required)Job Location:Irvine, CAJob Type: Full-timeSalary: $15.00 to $18.00 /hour (DOE)Job Type: Full-timePay: $15.00 - $18.00 per hourBenefits:Health insurancePaid time offSchedule:8 hour shiftMonday to FridayEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: One location

Keywords: Great Park Insurance Services, Irvine , Office Assistant/Receptionist, Administration, Clerical , Irvine, California

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