Customer Success Specialist

Company: Vontier
Location: Irvine
Posted on: May 25, 2023

Job Description:

The CompanyTeletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty.The PositionWe're looking to add a Customer Success Specialist to join Teletrac Navman! This role will proactively manage all retention, resign and client account activities, to keep churn under annual targets. You will drive increased revenue growth and existing customer base penetration through upsell, cross-sell and price management as per annual targets as well as looking for long-term perspective relationships. You will work cross functionally with Sales, Support, Service and Product teams.In this role, you'll get to:

• Develop customer success enduring relationships.
• Increase adoption and demonstration of ROI.
• Secure contract renewals and uncover opportunities to increase revenue growth within client life-cycle.
• Perform FPP engagement rules (ABRs/QBRs, sponsor program).
• Manage and improve Customer Health using company's methodology, develop and facilitate actions plans as
• required to improve levels of service or to support client's strategic objectives.
• Resolve in time and preform any adm. request from the customer (Escalations, inquiries, etc)
• Contribute effectively to team-working collaboratively with other departments (Finance, Support, etc)
• Lead and participate through VBS tools and projects (DMs, PSP, PD,VOC, etc)
• Tactical Objectives achieve individuals and company's targets:
  • Churn
  • Growth
  • Net revenue ARR
  • Customer Health scores
  • Operative targets path to success (learning and growth
    QualificationsAt Teletrac Navman, we believe in your potential to make an impact. And we believe in giving you the opportunity, accountability and visibility to do just that.We are looking for people who have:
    • Preferred degree in administration, systems, or accounting fields (Communications)
    • 3+ years' experience in Customer Account Management / Customer Success-Sales or Project Management
    • Experience in a SaaS background
    • Experience using SAP, Salesforce and Churn Zero
    • Driving customer value from product
    • Experience building and growing long term customer relationships
    • Passionate customer service orientation with experience in managing multiple stakeholders
    • Strong time management skills
    • High level of attention to detail
    • Methodical and disciplined approach to problem solving Perks!
      • Variety of medical, dental, and vision plans, including a wellness program
      • 15 vacation days + 5 sick days + 2 floating holidays + 11 major holidays
      • Employee Assistance Program (EAP): Access to a range of support and resources such as counseling services and support for major life events, pet insurance, weight and health coaching, financial and legal concerns, and more
      • Family Planning: Paid parental/family leave of absence (LOA), adoption assistance up to $20,000, wide range of fertility care and support with the Maven Clinic, adult and elder care support, and more
      • Flexible work: Teletrac Navman is committed to providing a work environment that maximizes functionality, collaboration and work/life satisfaction with flexibility where available
      • 401k: Pre- and Post-Tax (Roth) opportunities to save for retirement starting day one
      • Learning & Growth: Full access to LinkedIn Learning, product training, tuition reimbursement program, student debt repayment program with Fidelity
      • Community Impact: Charitable fundraising activities and a paid Day of Caring for volunteering The base compensation range for this position is $75,000 to $90,000 per annum. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.For this specific role, you may be eligible to participate in an annual bonus plan.Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions and more. Vontier is here for all stages of life.Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
        
        Teletrac Navman is a leading software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. It tracks and manages more than 500,000 vehicles and assets for more than 40,000 companies around the world. With headquarters in Orange County, CA, we have an international presence with additional offices in the United States, United Kingdom, ANZ and Mexico. Check our website at www.teletracnavman.com.
        
        Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies-Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems-are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier's pioneering solutions advance safety, security, efficiency, and sustainability worldwide.
        "Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."

Keywords: Vontier, Irvine , Customer Success Specialist, Accounting, Auditing , Irvine, California