Account Services and Billing Supervisor

Company: First Foundation Bank
Location: Irvine
Posted on: May 15, 2022

Job Description:

Job DescriptionSummary: Summary: Manage the development and oversight of the Billing and Account Services policies, procedures, and personnel. Duties and Responsibilities:

• Responsible for the direct supervision of the team members of the Account Services department, and the Billing department.
• Supervise the Billing Analyst to ensure the following are completed:
• Construction of billing information in billing database and portfolio management system.
• Invoicing all accounts on a quarterly basis.
• The fee collection process.
• The creation and tracking of closing invoices.
• Tracking of no bill and special bill requests uniformly.
• Provide reports to Finance and Management as needed regarding billing, receivables, and collections.
• Work with outside vendors and custodians to coordinate, schedule, identify and resolve any issues.
• Play an active role in the design of the Billing and Account Services workflow
• Review and resolution of custodial issues related to Account Services and Billing
• Active involvement in the development and review of risk control reports
• Departmental lead in the implementation of application upgrades; including the identification of the departmental requirements, success criteria, available resources and, risks for the project;
• Liaison for elevated issues between internal departments and custodians and contra-brokers
• Supervise the following Account Services responsibilities:
• Opening process for new and existing clients.
• Transfer of assets from the prior custodian.
• Maintain client status logs for outstanding issues related to the account registration changes and distributions.
• Clear restricted accounts at custodian as necessary.
• Process all account closures/de-linking at the custodian.
• Re-registration of alternative investments.
• Projects assigned by Management. Supervisory Responsibilities: This position supervises the Account Services and Billing Departments.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:2-5 years of experience in financial services operations. Undergraduate degree in a related field preferred. Ability to work independently and think creatively. General knowledge of investment management, and finance. Familiarity with security types in which FFA invests. Proficiency with Microsoft Office specifically Excel, as well as technology applications used in an investment operations setting (Orion, Bloomberg, Laserfiche, Practifi). Comfortable using database technology. Strong mathematical skills. Highly organized and flexible. Excellent verbal/written communications skills with the ability to effectively communicate with all levels of personnel. Self-motivated, detail-oriented team playerPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee is regularly required to sit for long periods of time; use hands to operate controls on the computer; reach with hands and arms for phone and computer work; to communicate on the phone wearing a headset for extended periods. The employee must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. This job description is subject to change at any time. First Foundation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, and protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

Keywords: First Foundation Bank, Irvine , Account Services and Billing Supervisor, Accounting, Auditing , Irvine, California