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Senior Systems Engineer

Company: CoreTechs Direct
Location: Irvine
Posted on: January 12, 2022

Job Description:

Senior Systems Engineer Position Type: Full-Time Job Location: Irvine, CA Job Hours: 40 Hours per week Job Shift: 8:30 AM - 5:30 PM (Some after-hours work will be required) Days: Monday - Friday POSITION DESCRIPTION: The Sr. Systems Engineer performs a variety of hands-on, technical support responsibilities remotely and in the field requiring a thorough working knowledge of information technology and infrastructure administration. This relates to all technology areas including the following: workstations, servers, mobile devices, printers, networks, vendor-specific hardware/software, and cloud solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES: Requires local travel to client facilities within the Southern California geographic area, occasionally there is an opportunity to travel out-of-state. Provide excellent client support via telephone, email, and in-person for Tier 3 incidents and requests. Work closely with Project Engineering, Support Services, Client Services, Management teams, and/or 3rd party vendors to resolve client's technology issues. Respond and perform timely and accurate scheduled maintenance and service tasks as defined for individual clients. Design, deployment, and support in the following areas: Dell/HP server hardware Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, Office 365, etc. Windows Server 2008/2012/2016/2019: Active Directory, DNS, DHCP, Printing, etc. Exchange Server 2013/2016/Office 365 Common Client/Server applications including MS Office 2013/2016/365, ERP, QuickBooks, Sage Accounting, etc. Remote access solutions: VPN, Terminal Services, and Citrix Cloud-Based and Virtualization Technologies (Microsoft Azure, VMware, Hyper-V, Citrix, etc.) Storage: SAN/NAS (EqualLogic, Nimble, EMC), iSCSI, FiberChannel SMB/Enterprise firewalls including VPN, firewall rules, NAT, and content filtering VOIP - On-premises or hosted solutions Accountable for maintaining high levels of customer satisfaction and billable hours. Advanced knowledge in design, implementation, and support for networking: WAN and LAN connectivity, routers, Layer 1, 2, and 3 switching, firewalls, wireless, and security. Engineer and write statement/scope of work (SOW) for proposed client projects, including presentation to the client. Identify and solve problems related to overall infrastructure performance efficiency and availability in a timely manner. Create documentation of customers' computer systems, network infrastructure, and processes. Provide consulting relating to software and hardware systems to include reviews and recommendations. Make appropriate recommendations and follow-up in order to maintain the client's productivity. Take personal initiative for completing tasks, communicating concerns, and mitigating risk. Initiate and maintain accurate and timely documentation as required by departmental procedures and Company policy. Communication with clients, as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. ADDITIONAL DUTIES AND RESPONSIBILITIES: Act as a senior escalation resource for service or project issues that cannot be completed within agreed service levels Ability to work in a team and communicate effectively. Ability to communicate with hardware and software vendors. Ability to work effectively and meet deadlines with minimal supervision. Provide training and support to end-user clients. Escalate service or project issues that cannot be completed within agreed service levels. Provide excellent customer service through effective communication, understanding and logical troubleshooting. Document internal processes and procedures related to duties and responsibilities. Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality service. Review and complete work through service tickets and projects, as assigned by supervisors, the management, or via automatic workflow assignment. Perform timely and accurate scheduled maintenance and service tasks, as needed, for clients. Enter and maintain comprehensive notes in service or project tickets within the ConnectWise ticketing system. Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals. Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry. KNOWLEDGE, SKILLS, AND/OR ABILITIES PREFERRED: Bachelor's degree related to business or information systems with typically at least four (4) years of network support experience or equivalent combination of education and experience. Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, SonicWALL CSSA, Cisco CCNA or CCNP, or VMware VCP or VCA-6. Minimum 3-5 years of Network Administration, System Engineer, and/or client-server environment experience. Interpersonal skills, such as telephony skills, communication skills, active listening, and customer care. Analytical, critical, and deductive reasoning are required to troubleshoot network issues. Ability to multi-task, adapt to changes quickly while following processes and procedures, and take direction positively. Competent in communicating technical information to technical as well as non-technical end-users. Technical awareness: the ability to match resources to technical issues appropriately Service awareness of all organization's key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Typing skills to ensure quick and accurate entry of service request details Self-motivated with the ability to work in a fast-moving environment Familiarity with ConnectWise, Kaseya, SonicWall Global Management System (GMS), IT Glue, desirable. req21-01759Job Requirements: Requires local travel to client facilities within the Southern California geographic area, occasionally there is an opportunity to travel out-of-state. Provide excellent client support via telephone, email, and in-person for Tier 3 incidents and requests. Work closely with Project Engineering, Support Services, Client Services, Management teams, and/or 3rd party vendors to resolve client's technology issues.-- --- - Respond and perform timely and accurate scheduled maintenance and service tasks as defined for individual clients. Design, deployment, and support in the following areas: Dell/HP server hardware Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, Office 365, etc. Windows Server 2008/2012/2016/2019: Active Directory, DNS, DHCP, Printing, etc. Exchange Server 2013/2016/Office 365 Common Client/Server applications including MS Office 2013/2016/365, ERP, QuickBooks, Sage Accounting, etc. Remote access solutions: VPN, Terminal Services, and Citrix Cloud-Based and Virtualization Technologies (Microsoft Azure, VMware, Hyper-V, Citrix, etc.)-- --- - Storage: SAN/NAS (EqualLogic, Nimble, EMC), iSCSI, FiberChannel SMB/Enterprise firewalls including VPN, firewall rules, NAT, and content filtering VOIP - On-premises or hosted solutions Accountable for maintaining high levels of customer satisfaction and billable hours.-- --- - Advanced knowledge in design, implementation, and support for networking: WAN and LAN connectivity, routers, Layer 1, 2, and 3 switching, firewalls, wireless, and security. Engineer and write statement/scope of work (SOW) for proposed client projects, including presentation to the client. Identify and solve problems related to overall infrastructure performance efficiency and availability in a timely manner. Create documentation of customers' computer systems, network infrastructure, and processes. Provide consulting relating to software and hardware systems to include reviews and recommendations. Make appropriate recommendations and follow-up in order to maintain the client's productivity.-- --- - Take personal initiative for completing tasks, communicating concerns, and mitigating risk.-- --- - Initiate and maintain accurate and timely documentation as required by departmental procedures and Company policy. Communication with clients, as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Keywords: CoreTechs Direct, Irvine , Senior Systems Engineer, Accounting, Auditing , Irvine, California

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