Company: University of California- Irvine Medical Centers
Posted on: January 17, 2020
Updated: Jan 2, 2020
Location: UC Irvine Campus
Department: PROFESSIONAL BILLING GROUP
Recruitment Number: 4287
Working Title: Collections Representative
Cost Center: IR6091
Bargaining Unit: CX
Job Code: 4622
Job Location: UCI Medical Center
Percent of Time: 100%
Work Schedule: 8-5, M-F
Under the general supervision and direction of the Billing Manager,
the incumbent is responsible for performing a critical function for
the Physicians Billing Group (PBG) and its clientele by taking the
appropriate billing, collections or Customer Service actions to
resolve an account. This requires an understanding of payer
guidelines for Medicare, Medi-Cal (and its affiliates), Commercial
Insurance, Workers Compensation and various other insurance
carriers. Depending on the unit the Collections Representative is
assigned to, the incumbent may be required to perform any or all of
the following duties: work billing editing error report(s) prior to
the submittal of claims to ensure that claims are billed cleanly
and free of errors, leading to prompt and maximum pro-fee
reimbursement; collecting on insurance and self-pay
invoices/accounts with balances as generated and outlined on
assigned account receivable worklists, aging reports, system target
files and correspondence received and assigned.
Hourly $21.01 - $24.43
Demonstrated skill/experience working with computerized reports or
computer systems and/or data bases to abstract relevant
Ability to interact in a professional and diplomatic manner with
difficult and/or emotionally charged people.
Skill to effectively review and analyze patient account to
effectively bill and or collect revenue for services rendered.
Possess effective collections techniques and skills.
Possess the skill to read and comprehend documents to take
Demonstrated skill/experience in professional fee medical
Skill to effectively follow up on accounts receivable (AR), credit
or underpaid accounts with insurance carriers and or patients.
Well-developed verbal and written communication skills.
Skills to organize and prioritize workload coordinate many
assignments simultaneously and meet daily, weekly and or monthly
productivity deadlines and standards.
Effective interpersonal and professional communication skills to
interact with staff, patients and the general public.
Demonstrated ability to work independently with only general
Possess ability and skill to problem solve a wide range of account
Demonstrated skill/experience in medical professional fee billing
to include Medi-Cal, Medicare, MSI, Champus and commercial
insurance carriers. Understanding of capitation and commercial
Demonstrated skill/experience using the CPT and ICD-9 code books
for determination of fees and diagnosis.
Basic accounting knowledge to understand credits debits and the
ability to accurately audit patient ledgers.
Possess working knowledge and experience with patient registration
and authorization process.
Accurate typing and proofreading skills.
Possess knowledge of and skill in using payer websites to assess
claim status or to follow-up on collections process.
Skill to effectively use PC, MS applications, information data
bases, billing systems and relevant payer websites to resolve
account billing and/or collections issues.
Ability to be flexible to a variety of collection assignments and
changing priorities as assigned by management.
Filing and record keeping skills.
Ability to operate a 10-key calculator.
Experience with the GE Billing System.
Bilingual English/Spanish or English/Vietnamese to communicate with
patients as needed.
Below are general guidelines on the position's physical, mental,
and environmental working conditions.
In accordance with applicable state and federal law, UCI provides
reasonable accommodations for applicants with disabilities upon
request. For more information, please contact Human Resources at
Crawl: Not Applicable
Climb: Not Applicable
Handle Objects: Frequently
Reach above Shoulder Level: Frequently
Use Fine Finger Movements: Frequently
Carry/Lift Loads up to 25 Pounds: Occasionally
Carry/Lift loads between 25-50 lbs: Not Applicable
Carry/Lift Loads over 50 Pounds: Not Applicable
Perform Calculations: Frequently
Communicate Orally: Frequently
Reason and Analyze: Frequently
Chemical/Biological Agent: Not Applicable
Construction Activities: Not Applicable
Contact with Water/Liquids: Not Applicable
Drive Motorized Equipment: Not Applicable
Confined Spaces: Occasionally
Elevated Work Location: Constantly
Radioactive Materials: Not Applicable
Temperature Variations: Frequently
Gas System: Not Applicable
Ability to work overtime and weekend hours as needed and
pre-approved to meet deadlines.
Final candidate subject to background check. As a federal
contractor, UC Irvine is required to use E-Verify to confirm the
work status of individuals assigned to perform substantial work
under certain federal contracts/subcontracts.
The University of California, Irvine is an Equal
Opportunity/Affirmative Action Employer advancing inclusive
excellence. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, age,
protected veteran status, or other protected categories covered by
the UC nondiscrimination policy.
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Keywords: University of California- Irvine Medical Centers, Irvine , Collections Representative, Accounting, Auditing , Irvine, California
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