Sr. Engineer, Customer Experience Engineering

Company: Disability Solutions
Location: Irvine
Posted on: May 6, 2024

Job Description:

Johnson & Johnson Vision, part of Johnson & Johnson Family of Companies, is recruiting a Senior Engineer, Customer Experience to be located at Irvine, CA. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at The Senior Engineer provide Quality Engineering Leadership and technical know-how in the development of product life-cycle improvements aimed at improving the Customer Experience. This position is accountable for the delivery of engineering solutions that improve the Customer Experience for Johnson and Johnson Surgical Vision products and equipment. In addition to life-cycle improvements to improve product performance and overall customer experience, this position will be responsible for external supplier engagement relating to design, process and quality consistency impacting customer experience. The ability to partner and provide technical leadership with Supplier Quality/External Manufacturing and Manufacturing Engineering/Operations will be paramount for this position. Are you interested in joining a diverse team delivering outstanding results to our customers? Apply now for this exciting opportunity! Key Responsibilities:

• Define & resolve complex issues to improve customer experience; recommend, guide and implement business strategies, technical solutions through innovation and science
• Have a customer focus with the ability to make the complex clear by having a diverse knowledge of engineering Seniors and root cause resolution techniques to solve customer central challenges.
• Participate in Design Thinking and immersive user research to identify opportunities for better brand experiences.
• Translates requirements from multiple departments - Site Quality Directors, R&D, Complaint Handling, Data Analytics, Product Safety, Clinical/Medical Affairs, Field Services, Clinical Education and Medical Safety Officer to achieve root cause resolution
• As individual technical expert, may technically supervise other engineers or technicians
• Interact directly with customers (surgeons) to determine and identify unmet needs to support life-cycle enhancing improvements
• Provide technical expertise & ensure customer requirements throughout life-cycle of new product development, commercialization.
• Risk Management activities over-sight throughout the NP life-cycle (Mfg Readiness Assessment, pFMEA, Control Plans
• Continuously identify and expand network of new technologies and quality standards
• Partner with Contract Manufacturers to build strong relationships and enhance the effectiveness of suppliers
• Adherence to EH&S procedures and supports department EH&S objectives
• Conceptualizes complete solutions. Creates or coordinates the design solutions for novel or complex problems; integrates regulatory and operational needs;
• Explores multiple alternatives. Structures studies and integrate cross-disciplinary and cross-functional issues to arrive at optimal course of action, e.g. investigates process to meet increasing regulatory requirements while maintaining manufacturing efficiency.
• Work with other engineers and engineering disciplines to design and develop proof of concept solutions and implement innovative technologies to deliver on the desired customer experience.

Keywords: Disability Solutions, Irvine , Sr. Engineer, Customer Experience Engineering, Engineering , Irvine, California